Responsibilities: Analyze and resolve customer requests and issues with e.Mix software Address operational questions from users Interpret functional documents and identify software business rules Provide 2nd level support Requirements: 4+ years of software support experience Logical reasoning and excellent Portuguese communication skills Fluent in English (reading, writing, conversation) Strong customer relationship skills and Excel proficiency Experience in support levels I and II Desirables: Experience in helpdesk ticket monitoring/administration, SLA service, and knowledge base management Proficient in creating and presenting quantitative and qualitative KPIs Spanish fluency (reading, writing, conversation) Knowledge of foreign trade Behavioral Traits: Responsible, proactive, and dynamic Empathetic and patient with clients Detail-oriented, communicative, and innovative Ticket management and SLA adherence Focus on immediate first-level resolution Dynamic, agile, optimistic, and good-humored Additional Information: Hybrid work (Hybrid, living in Campinas and Region, Brazil) Monday-Thursday: 8am-18pm; Friday: 8am-17pm Health plan, life insurance, food voucher Cost assistance, birthday off

Número de vagas: 1

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Analista em Informática, TI, Telecomunicações - TI

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