Position: Customer Success & Project Specialist Location: Remote – Brazil Department: Customer Success Job Type: Full time - contractor agreement (PJ) About the Company A rapidly growing tech company focused on smart automation for short-term rentals, offering a proprietary platform and its own line of devices to simplify property management. With operations concentrated in a key region of the U.S. vacation rental market, the company is strengthening its remote team in Brazil to support and coordinate day-to-day activities abroad. If you enjoy dynamic environments, working across teams, and using technology to enhance customer experience, this role is for you. Role Overview This is a key role focused on coordinating project delivery after the sale, onboarding new clients, and ensuring a smooth and successful customer journey. You’ll serve as the main link between clients, technicians, and internal teams to manage installations and align expectations from start to finish. Key Responsibilities • Manage and coordinate the daily schedule of smart device installations and field team activities; • Act as the main point of contact for clients, ensuring alignment between field operations and client expectations; • Oversee the full post-sales journey, including onboarding, setup, and functional support; • Create and update Help Center content, documentation, and user guides based on recurring issues or product updates; • Configure automation rules within the platform during the client setup phase, following established scripts and best practices; • Use customer service software to log client interactions, keeping communication organized and updates consistent. Qualifications and Skills Required • Previous experience in customer service, project coordination, or operational roles — ideally in startups or fast-paced environments; • Strong organizational skills and ability to manage multiple priorities efficiently; • Clear and confident communicator, comfortable interacting with both technical teams and clients; • Proficiency in both Portuguese and English (written and spoken); • Comfortable using Google Workspace (Sheets, Gmail, Drive, Meet), ClickUp, Intercom, and similar tools; • Analytical mindset and problem-solving approach to daily challenges; • Availability to work full-time, Monday to Friday, from 9 AM to 7 PM (Brasília time zone). Opportunity Highlights: • Remote work flexibility with clear and dynamic routines; • High-growth environment with significant career development opportunities; • Direct involvement in strategic projects with company founders; • A collaborative and innovative culture, where suggestions and improvements are encouraged.

Número de vagas: 1

Tipo de contrato e Jornada: Prestador de Serviços (PJ) - Período Integral

Área Profissional: Consultor em Administração - Administração Geral

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