KQ RH, in partnership with a world-leading multinational company, is creating a modern technology center in Brazil, which will serve as the strategic hub to support all the company’s global units. Join this innovative team and help transform the future of technology! Responsibilities: • Work on logging, tracking, and updating tickets, ensuring resolution within the defined SLA. • Perform initial analyses to identify the root cause of incidents. • Collaborate with IT and Development teams to resolve reported issues. • Communicate with users regarding the status of requests and participate in critical meetings to ensure quick problem resolution when necessary. • Generate and report weekly and monthly operational statistics to management. • Integration with the international team in a collaborative and dynamic environment.” Mandatory Technical Requirements: • Professional experience in a corporate application support environment is mandatory; • Good knowledge of Windows Server and MS SQL Server concepts is required; • Proven experience in technical support or application development, with knowledge in technologies such as: - ASP .Net - C# - SQL - IIS - Message Queues - RESTful Services • Knowledge of IT Service Management (ITSM) tools for logging, tracking, and documenting incidents/tickets; • English is mandatory, as the role involves interaction with international teams. Desirable Technical Requirements: • Experience with web applications hosted on IIS is desirable. • Knowledge of ITIL methodologies, SDLC, and product lifecycle is a strong advantage; • Practical experience in functional support and troubleshooting of .Net-based web applications will be valued; Additional Information: • Location: Indaiatuba/SP • Work model: Hybrid, with a requirement of three days onsite at the Indaiatuba/SP office. • Availability for on-call duty once a month on weekends. Benefícios: -. Psymeet -. Wellhub (GymPass) -. Bolsa de estudo de línguas -. Seguro de vida -. Vale refeição -. Plano de saúde -. Vale transporte -. Plano odontológico

Número de vagas: 2

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Analista em Informática, TI, Telecomunicações - Análise de Sistema