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Agente De Viagem Luxury - Sênior

EMPRESA CONFIDENCIAL
São Paulo - SP
R$ 5.000,00 (Bruto mensal)

Deal with member enquiries in an inspiring manner, to encourage appropriate future use of service Professionally onboard members, tailor to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service Establish strategies for low users, high users and engage members that haven’t used our service for some time, seeking out roadblocks to their use and helping the member and/or navigate these Skilfully seek out reasons for a member’s slow-down in use, inactivity or cancellations and look to reverse each and recapture the member’s attention Understand and record member preferences, enabling each interaction with the member to be personalised and build instant rapport by phone, chat, face to face meetings. Understanding dissatisfaction, the drivers and how we can solve these, remove trends improve our offering long term. Support and encourage both positive and constructive feedback which invites change for the better in your colleagues, process, and procedures and drives learning and improvement which is continuous Act as the advocate for the member at, with a focus on enhancing how we help them understand how to make concierge work for them as an individual Responsible for all KPIS and the success of our main metrics achievement. Passion for working with people and helping them when necessary.

Número de vagas: 5

Tipo de contrato e Jornada: Efetivo – CLT - Período Integral

Área Profissional: Analista em Hotelaria, Turismo - Turismo

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Exigências
  • Escolaridade Mínima: Ensino Superior
  • Inglês (Avançado)
Benefícios
  • Bônus por resultado
  • Vale-alimentação
  • Vale-refeição
  • Vale-transporte
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