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Customer Experience Associate Ii - Brazilian Portuguese And English - Poole, Uk

A combinar Período Integral Temporário
Rio de Janeiro - RJ

Customer Experience Associate Ii - Brazilian Portuguese And English - Poole, Uk

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Descrição

  1. Área e especialização profissional: Telemarketing - Telemarketing / Call Center Receptivo
  2. Nível hierárquico: Operacional
  3. Local de trabalho: Rio de Janeiro, RJ
  4. Salary: £17,500 plus £1500 KPI bonus opportunity per annum.
  5. Location: Poole, UK
  6. We have an immediate opportunity for you to join our incredible team, working with one of the world’s largest and most innovative technology brands.
  7. If you have experience in Customer Service, Retail, Hospitality, Technology or IT, and speak Brazilian Portuguese and English language, we want you to be part of a Customer Care Operation that supports millions of customers worldwide.
  8. As a customer support representative, you'll provide assistance with apps like Play Store and perform technical troubleshooting Android hardware too.
  9. Full training is provided, so all we want is your amazing customer service skills to help us provide incredible experiences across our 4 media channels – phone, email, chat and social media.
  10. With 500+ employees from over 20 countries, we have one of the most international workforces on the UK’s south coast and are proud to work, develop and engage with people from all walks of life.
  11. If you like the sound of a dynamic, international environment and you take pride in providing outstanding service, come and join us at Poole.
  12. How we make an amazing place to work:
  13. – Open plan offices
  14. – Fun and friendly environment
  15. – Supportive, opportunity driven company-culture
  16. – Break-out spaces and games room
  17. – Social events and parties
  18. – Regular office games and events
  19. – Out-of-office groups, clubs and activities
  20. – Incentives and spot prizes including red-letter days and international trips
  21. – Language sharing opportunities
  22. – Career development – 95% of senior roles are recruited internally
  23. What we provide you with:
  24. – 12 months fixed term contract leading to permanent contract
  25. – Performance based bonus
  26. – 28 days paid holiday per annum inclusive of bank holidays. Pro-rated. depending on working patterns
  27. – Annual holiday increasing with years of service
  28. – Relocation expenses reimbursement (terms and conditions apply)
  29. – Workplace Pension-Automatic Enrolment
  30. – Life Insurance scheme
  31. – Employee Assistance Phone line
  32. – Discounted Corporate Gym membership
  33. – Free eye test
  34. – Childcare vouchers
  35. – Employee discounts
  36. – Opportunities for career progression within 12 months
  37. – Access to comprehensive learning, training and development
  38. This role is for customer support only so we'll never ask you to cold call and there's no selling either.
  39. Instead, you will:
  40. – Provide customer support via Phone, Chat and Email, Social media for Android apps and hardware
  41. – Be truly awesome with customers and help us deliver outstanding customer satisfaction
  42. – Become a knowledge expert by using internal systems and training to stay up to date with the latest information
  43. – Identify and report emerging trends and customer issues to senior staff
  44. – Bring an awesome can-do attitude to the workplace!
  45. Knowledge of the Android and iOS phones/tablets is helpful, however full training will be provided.
  46. Please note that successful applicants for this vacancy must be entitled to work in the UK.

Exigências

  1. Escolaridade Mínima: Ensino Médio (2º Grau)
  2. Português (Avançado), Inglês (Avançado - Requerido)

Benefícios adicionais

  1. Assistência médica, Auxílio Educação, Comissões
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