Desktop Support Technician

A combinar Período Integral Cooperado
São Paulo - SP
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  1. Área e especialização profissional: Informática, TI, Telecomunicações - Administrador de Redes
  2. Nível hierárquico: Operacional
  3. Local de trabalho: São Paulo, SP
  4. Primary Responsibilities:
  5. – Monitor computer hardware performance and diagnose system issues
  6. –Upgrade computers through the addition of new hardware, such as additional RAM or a new disk drive
  7. –Replace worn or defective parts and clean computer hardware according manufacturers’ specifications
  8. –Perform testing of equipment that has been repaired, prior to returning the equipment to the user
  9. –Set up new configurations for computers including OS image deployment
  10. –Install, configure and upgrade software applications including rollout project
  11. –Troubleshoot and resolve software application and OS related problems
  12. –Track and route problems and requests tickets while thoroughly documenting actions and resolutions
  13. –Identify, prioritize and escalate situations requiring urgent attention
  14. –Perform system health check and mitigation to meet software and security standards including encryption, patching and backup
  15. –Core Client Hardware and Software Environment to include (but not limited to) - Lenovo Thinkpad laptops, MAC Books, MAC OS, Microsoft Windows 10 OS, Microsoft Office 365 / 2011/ 2016, Crashplan, McAfee AV / ePO, AnyConnect VPN, Adobe Suite, PingID, SCCM, Casper
  16. Knowledge and Skill Requirements:
  17. –Advanced technical skills in installation and troubleshooting of relevant software and hardware
  18. –Knowledge and experience of customer IT service delivery, ticketing and knowledge-based systems
  19. –Extensive experience of supporting Office 365
  20. –A+ certification or equivalent years of experience
  21. Key Competencies:
  22. –Positive attitude and collaborative approach in working within a team environment
  23. –Strong customer service skills
  24. –Strong oral and written communications
  25. –Ability to learn and adapt quickly to changes
  26. –Critical thinking and analytical capabilities in troubleshooting and problem solving
  27. –Planning, organizing and prioritizing skills
  28. –Attention to detail
  29. –Ability to be flexible and handle stressful situations at times


  1. Escolaridade Mínima: Ensino Médio (2º Grau)

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