Lead a team to achieve specific business goals and meet assigned weekly/monthly/quarterly performance targets, ensuring high customer satisfaction. Provide continuous and accurate sales distribution and ensure that the data recorded in the CRM is accurate and up-to-date.   Be a facilitator to remove obstacles and help the team solve challenges to support sales opportunities. Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members. Analyze customer experience data, performance, and trends to develop sales strategies and best practices for specific clients/territories. Stay up-to-date on developments in customer service and within the market and ensure the team is informed about the latest trends and the market. Be an escalation point for our clients and respond promptly to any issues.   Maintain a balanced level of communication with the Sales Director and the external client to ensure that the strategic client relationship is promoted and developed. Work with the client contact on reports and forecasts. Ensure that the team understands how to achieve the operational plan goals, sales targets, and customer performance targets (CPTs). Work with the client contact on reports and forecasts. Coordinate team incentives and Sales Performance Incentive Funds. Establish partnerships and build business relationships with all partners to ensure that client expectations are met.   Requirements Excellent written and verbal communication skills in English (B2). Previous experience in the role.

Exigências

• Escolaridade Mínima: Ensino Superior

• Inglês (Intermediário)