We are Fanatical About Our People! And we show it by offering a culture of belonging; clear pathways for career development; professional support programs, coaching, and mentoring; a global network of friends and colleagues to support you, and more! (Like, a lot more.) Do you want to be part of a multinational company that is a Great Place to Work? Do you want to support the best brands in the market, innovate, and change the world—all while building real connections and growing your career? Be a #gamechanger. What You Will Do: Performance Management: Responsible for developing and managing the operation's performance. Process Optimization: Work closely with managers to refine processes and implement best-practice guidelines. Data Analysis: Analyze customer experience data, performance, and trends to develop strategies and best practices. Compliance & Training: Review training data to ensure all products and processes align with Concentrix (CNX) principles. Client Relations: Strengthen client relationships with a focus on driving incremental growth. Continuous Improvement: Ensure service delivery improvements through process-driven initiatives. What We Are Looking For: Advanced English: Fluency to manage and interact with global accounts. BPO Experience: Proven background in Quality Assurance within the BPO industry. Methodology Expertise: Mastery of quality and training methodologies. Proactive Mindset: An analytical and proactive profile. This is the place for you! Note: All Concentrix positions are open to People with Disabilities (PwD). Set an alert for similar jobs. Would you like me to adjust the tone to be more formal, or perhaps help you draft a cover letter based on these requirements?

Exigências

• Escolaridade Mínima: Ensino Superior

• Inglês (Avançado)